Warranty and maintenance guide Verdura

VERDURA BAMBOO FLOORING WARRANTY

 

WARRANTY:

The manufacturer warrants solely to the original purchaser that their product in the original manufactured condition is of merchantable quality fit for the purpose intended in compliance with The Trade Practices Act. The product is free from manufacturing faults, defects in milling, dimension and grade if it is installed and maintained according to industry installation guidelines.

CLAIMS:

  • ?  In the instance of the need for a warranty claim, only those authorized by the manufacturer can determine the validity of the claim. Installers, retailers or agents are not permitted to alter any aspect of the warranty.

  • ?  Claims must be submitted in writing with original proof-of-purchase or documents to the original place of purchase. For full warranty details including exclusions and claim procedures, please refer to your retail outlet where the product was

    purchased.

    CUSTOMER CARE + MAINTENANCE GUIDE:

    Proper maintenance is the key to ensuring the everlasting beauty of your flooring investment. A properly maintained floor significantly increases the likelihood of a satisfied customer and the floors continuing beauty for years to come.
    Regardless of how the floor has been finished, there are certain steps that must be taken to maintain the beauty of all types of floors. The following are some excellent guidelines for protecting and maintaining your timber or bamboo flooring investment. Your new flooring has been designed with low maintenance in mind; please follow these simple steps to achieve many years of satisfaction from your floor.

    GENERAL MAINTENANCE:

  • ?  Regularly clean the floor with a dust mop, soft bristled broom, soft bristled vacuum cleaner or wood floor mop

  • ?  Every floor must be dust mopped, with a cleaning vacuum brush head or swept with a soft bristle broom, as often as

    necessary to remove grit and dust from the surface.

  • ?  Walking on sandy or dirty floors is the fastest way to damage the finish and this applies to either hardwood timber

    or bamboo flooring

  • ?  Maintain your bamboo floor as you would with any hardwood floor. The key to your flooring long life and good

    looks is periodic cleaning and refinishing when necessary

  • ?  Damp foam squeeze or Enjo (or similar brand micro-fibre mop which can be purchased from all good hardware

    stores) mop well, squeezed only, never use a wet mop as excess water can seep between the boards causing a

    variety of problems not covered by the manufacturers warranty

  • ?  Blot up spills an spots on your bamboo or timber floor and dry it up immediately by using paper towels or a foam

    mop then dry with a clean soft cloth or towel

  • ?  Restore shine if required with an electric buffer and soft, dry pad but do seek professional advice with this type of

    equipment

  • ?  Hardwood flooring whether timber or bamboo is living and breathing long after it has come from the source,

    therefore controlling the humidity level in your home is very important regardless of the type of flooring. Hardwood

  • floors remain stable between 40%-60% humidity. Less than 40% such as in drier climates could cause the product to

          contract and shrink. With Tongue and Groove installation this could cause gaps between boards, and in more severe

  • ?  circumstances can cause cracking. Alternatively, floors living in relative humidity over 60% will take on moisture and expand causing cupping. Climatic changes occur naturally, and the supplier or manufacturer is not liable for any

    change in the nature of the goods as a result of such changes.

  • ?  It is very important that the flooring remains within the allowable humidity level. Controlling this level can be by the

    use of a humidifier available form all good hardware stores, levels can be adjusted by putting on the heater or air

    conditioner for short periods to make the adjustment.

  • ?  Good ventilation is also extremely important. Don’t leave your building locked up tight without any ventilation

    particularly during the hot summer months as this causes a build up of heat that cannot escape. Conversely long periods of wet conditions can cause mould inside, a heater on for a short time can assist this adjustment.

    PROTECTION MAINTENANCE:

    • ?  To help guard against scratches and dents, place protective pads under furniture legs and chairs. Make sure the protective pads are large enough to distribute the weight evenly. Use at least 25mm wide soft vinyl or rubber roller when necessary

    • ?  Office chairs with castors should roll on a carpet piece to prevent scratching from grit and breaking down the finish

    • ?  Floor mats that “breath” must be placed at the entrance to the outdoors to collect dirt or sand that can damage your floors. Check that the backing is non-rubber, non-abrasive and will not chemically react with the floor’s finish. Rubber will heat and change the colour of the floor

    • ?  Oil from asphalt driveways or roads will tend to leave a stain, be sure to clean shoes and entry mats well and regularly

    • ?  No hardwood flooring is completely dent or scratch proof, ideally enact a “no-shoes’ policy as much as reasonably possible to maintain the life of your flooring finish

    • ?  Keep any pets’ claws closely trimmed to avoid scratching the surface coating, this is particularly important with cats

    • ?  Place a drip pan under potted plants, don’t over water, but allow airflow underneath the pan

      PREVENTATIVE MAINTENANCE:

  • ?  Do Not use scouring powder or pads, was, oil, soap, common household or abrasive cleaners on timber or bamboo flooring

  • ?  Do Not use a steam mop to clean the floor, excessive heat will eventually cause any flooring to split

  • ?  Do Not use a wet mop, damp or micro-fibre mop only

  • ?  Do Not use a vacuum with a beater bar

  • ?  Do Not walk on the floor with spiked heels, shoes that need repair or ill maintained stiletto heels or athletic cleats

  • ?  Do Not drop heavy objects onto the floor as all hardwood flooring will dent

  • ?  Lift, Do Not drag or roll heavy furniture, particularly those on small rimmed casters as all hardwood flooring will mark or dent. Ideally casters should sit on a protective furniture cup

  • ?  Re-arrange rugs and furniture periodically to ensure your floor ages evenly. The suns ultra-violet rays can age and oxidize most flooring causing a darkening effect, or if subjected to strong sunlight through ordinary glass (not double glazed) the colour could fade and/or cup. This applies to all floors, whether timber, bamboo, carpet or vinyl.

  • ?  Extended exposure of timber or bamboo flooring to open or combustible fires, bar radiators or direct sunlight can cause structural and/or surface damage to the flooring and it is recommended that (a) flooring within a 450mm radius of any fireplace be protected by a non-combustible hearth and (b) direct sunlight should be filtered by sheer curtains or verandah overhangs. Do Not leave any flooring exposed to direct sunlight for extended periods as this could cause the boards to become structurally unstable over time.

    REPAIR SOLUTIONS:

  • ?  If nicks or scratches occur that mark your flooring they can easily be repaired. Your Supplier will provide you with a “Scratch Pen” that is designed for use on UV treated polished flooring. Simply fill in the nick or scratch, leave to dry for a minute then use a clean soft cloth to polish the area. If severe damage occurs the Clic-Lock flooring system is designed to be lifted and the affected board removed and replaced with a new board (allowed for in the 5% allowance left over after the installation)

  • ?  It is recommended that you contact a professional installer to remove, replace, sand and polish any Tongue and Groove flooring. As these boards have been installed as a direct-stick (glued down) method they are difficult to remove and replace, please consult a professional sander/polisher

    PLEASE REMEMBER .....

    Generally, any damage caused to flooring over time is in the finish. Scratches and dulling are natural and should be expected. Using a ready to use waterborne cleaner/finish that revives the finish should provide continued protection against wear should your floors require it later.

    In the future you may wish to re-polish your floor to bring it back to the brand new look you once had. There are many dustless systems available that allow this to be done without turning your home and lives upside down. You will need to check with a professional sander/polisher for this application. 

 

 

Proper maintenance is the key to insuring the everlasting beauty of your flooring investment. A properly maintained floor significantly increases the likelihood of a satisfied customer and the floors continuing beauty.

Regardless of how the floor has been finished, there are certain steps that must be taken to maintain the beauty of all types of floors. The following are some excellent guidelines for protecting and maintaining your timber or bamboo flooring investment:

General Maintenance

  • ?  Damp mop well squeezed only, never use a wet mop as excess water can seep between the boards causing a variety of problems not covered by warranty

  • ?  Blot up spills and spots on your bamboo or timber floor and dry it up immediately by using damp mop then dry with a clean soft cloth or towel.

  • ?  Maintain your Bamboo floor as you would any hardwood floor. The key to your floors long life and good looks is periodic cleaning and refinishing when necessary.

  • ?  Every floor must be dust mopped, with a cleaning vacuum brush head or swept with a soft bristle broom, as often as necessary to remove grit and dust from the surface. Walking on sandy or dirty floors is the fastest way to damage the finish and this applies to either hardwood timber or bamboo flooring.

  • ?  Regularly clean the floor with a dust mop, soft bristled broom soft bristled vacuum cleaner, or a wood floor mop kit.

  • ?  Restore shine, if required, with an electric buffer and soft, dry pad but do seek professional advice with this type of equipment

  • ?  Hardwood flooring whether timber or bamboo is living and breathing long after it has come from the source, therefore controlling the humidity level in your home is very important regardless of the type of flooring. Hardwood floors remain stable between 35% and 55% humidity. Less than 35% such as in drier climates could cause the product to contract and shrink. This could cause gaps between boards, and in more severe circumstances can cause cracking. Alternatively floors living in relative humidity over 55% will take on moisture and expand causing cupping. Climatic changes occur naturally and the company is not liable for any change in the nature of the goods as a result of such changes.

  • ?  It is very important that the flooring remains within the allowable humidity level. Controlling this level can be by the use of a humidifier available from all good hardware stores.

  • ?  Good ventilation is also important. Don’t leave your building locked up tight without any ventilation particularly during the hot summer months as this causes a build up of heat that cannot escape.

    Protection Maintenance

  • ?  To help guard against scratches and dents, place protective pads under furniture legs and chairs. Make sure the protective pads are large enough to distribute the weight evenly. Use at least 25mm wide soft vinyl or rubber roller when necessary.

  • ?  Floor mats must be placed at the entrance to the outdoors to collect dirt or sand that can damage your floors. Check that the backing is non-rubber, non-abrasive and will not chemically react with the floor’s finish.

 

  • ?  Oil from asphalt driveways or roads will tend to leave a stain, be sure to clean shoes and entry mats well.

  • ?  No hardwood flooring is completely dent or scratch proof, ideally enact the ‘no-shoes’ policy as much as reasonably possible to maintain the life of your flooring.

  • ?  Keep any pets’ claws closely trimmed to avoid scratching the surface coating

  • ?  Place a drip pan under potted plants, but allow airflow underneath it Prevention Maintenance

  • ?  Do Not use scouring powder or pads, wax, oil soap, common household or abrasive cleaners on timber or bamboo flooring.

  • ?  Do Not use a steam mop to clean the floor

  • ?  Do Not use a vacuum with a beater bar.

  • ?  Do Not walk on the floor with spiked heels, shoes that need repair or athletic cleats

  • ?  Do Not drop heavy objects on to the floor as all hardwood flooring will dent.

  • ?  Lift, Do Not drag or roll heavy furniture particularly those on small rimmed casters as all hardwood flooring will dent. Ideally casters should sit on a protective furniture cups.

  • ?  Re-arrange rugs and furniture periodically to ensure your floor ages evenly. The suns ultra- violet rays can age and oxidize most flooring causing a darkening effect, or if subjected to strong sunlight the colour could fade. This applies to all floorcoverings, timber, bamboo, carpet and vinyl.

  • ?  Extended exposure of timber or bamboo flooring to open or combustible fires, bar radiators or direct sunlight can cause structural and/or surface damage to the flooring and it is recommended that (a) flooring within a 450mm radius of any fireplace be protect by non- combustible materials and (b) direct sunlight should be filtered by sheer curtains or verandahs. Do not leave your flooring exposed to direct sunlight for extended periods as this could cause the boards to be structurally unstable over time.

    Please Remember ...

    Generally, any damage caused to flooring over time is in the finish. Scratches and dulling are natural and should be expected. Bona ‘Freshen Up’ is a ready to use waterborne polyurethane based product designed for the on-going maintenance of finished timber floors that revives a newly finished look and continued protection against wear should your floors require it later.

    In the future you may wish to re-polish your floor to bring it back the brand new look you once had. There are many new dustless systems available that allow this to be done without turning your home and lives upside down. You will need to check with a professional for this application.