Warranty and maintenance guide Stonewood bamboo

Warranty and maintenance guide Stonewood


Structural Warranty - Patented Locking System

Lifetime Limited Residential, 10 Year Limited Commercial (includes Joint Integrity)

The manufacturer warrants to the original purchase in the original installation that our product is free from manufacturing defects if it is installed and maintained according to industry standards rules of installation and maintenance. Joint integrity states the joints will remain secure and that the planks will align properly.

Proper control of the residential and commercial environment according to industry standards of installation, maintenance and moisture conditions must be observed and maintained, for the warranty to be valid. Damage due to installation, transportation, storage, handling, glue residue, maintenance or any other cause is not warranted and evidence of damage due to any of the above will invalidate this limited warranty.


Wear Warranty- 25 Year Residential, 5 Year Light Commercial

Stonewood Flooring is sold with a 25 Year Residential and 5 Year Light Commercial Wear Warranty covering wear through of the coated surface to bare timber from the date of purchase. A
minimum of 5% of the floor area must have worn through to bare timber to evoke this warranty.


Pre-inspection Requirements

Prior to installation, the owner/installer must inspect all material to ensure that there are no visible defects and that all materials match the work order. The owner/installer assumes sole responsibility for product inspection and acceptance of quality.

Because bamboo is a natural fibre, variations in colour will naturally occur. The manufacturer’s warranty does not cover variations in colour or variations between the samples and the installed floor. The limited warranty does not cover labour costs to repair or replace incorrect, damaged or visibly defective material. Any defective, missing or incorrect items must be reported to the retailer or distributor immediately for inspection and replacement.

The manufacturer makes no warranty or guarantee of the quality of the chosen installer’s work or of a particular installation performed by them. The manufacturer disclaims all liability for any errors or improprieties in the installation of its products by an installer.

It is the sole responsibility of the installer/owner to ensure that site conditions are acceptable for the installation of the flooring. The manufacturer declines any responsibility or material failure resulting from or connected with site conditions or installation methods.

This limited warranty is subject to the following;

  • ?  This limited warranty is not transferable and is valid only to the original purchaser at the original installation site.

  • ?  The floor must be installed in indoor areas in accordance with Professional Installation Guidelines.

  • ?  The floor must be maintained according to industry standards maintenance guidelines.

  • ?  Relative air humidity must be in the range of 35%-55% with a room temperature below 26°C. Should the relative air humidity go below 35% or above 65%, small cracks (checking), delaminating, and/or cupping may occur and is not warranted.

  • ?  Care should be taken to maintain even indoor humidity and temperature to avoid checking.


  • Exclusions of Warranty

    This limited warranty does not cover indentations, scratches, damage caused by negligence, exposure to extreme heat, dryness or water saturation, buildings locked with lack of ventilation during extreme heat & humidity, accidents, abuse, misuse, stains, scratches or other damage caused by animals, failure to follow all manufacturer’s specific written instructions, insufficient protection, improper or unauthorized alterations or repairs to the original manufactured product and or any damage caused by any footwear.

    The manufacturers tongue and grove and Clic flooring installed in wet rooms (bathrooms, Laundry rooms, etc.) will not be covered by this warranty. Variations in grain, pattern, colour and/or texture are common and are not considered defects; therefore no warranty shall apply.

    This limited warranty follows industry standards that allows for a 5% defect allowance in manufacturing defects and grading as it applies to the structural warranty and visible defects.

    The manufacturer is not responsible for improper installation. It is recommended that tongue and grove flooring installed on concrete sub-floors should be installed over plastic & ply sheeting, moisture barrier membrances are not recommended. Click floating flooring should be installed with vapour barrier.

    Seasonal changes bring changes in humidity, this may naturally cause gapping in your bamboo floor or in extreme instances “cupping”; this is not a manufacturing defect and as such is not covered by the Manufacturers warranty.


  • Warranty Claims

    If the manufacturer or their agents accept a claim under this limited warranty, it will repair or replace at its option the affected material with the same product or another product of equal value. The sole remedy herein is the repair or replacement of all defective products.

    This limited warranty covers the cost of materials only and does not include labour or any other related costs.

    Under no circumstances shall the manufacturer be liable for any loss or damage arising from the purchase, use or inability to use this product or any special, indirect incidental or consequential damages.

    All claims must be made in writing within thirty (30) days after the defect has been detected and mailed to the place of purchase. Any party that commits to floor repair/maintenance without the consent of the manufacturer will be responsible for the cost of the repair or replacement. Any unauthorized floor replacement or repair does not place any burden on the manufacturer. All settlements will be accompanied by a waiver signed by all parties involved. 


Proper maintenance is the key to insuring the everlasting beauty of your flooring investment. A properly maintained floor significantly increases the likelihood of a satisfied customer and the floors continuing beauty.

Regardless of how the floor has been finished, there are certain steps that must be taken to maintain the beauty of all types of floors. The following are some excellent guidelines for protecting and maintaining your timber or bamboo flooring investment:

General Maintenance

  • ?  Damp mop well squeezed only, never use a wet mop as excess water can seep between the boards causing a variety of problems not covered by warranty

  • ?  Blot up spills and spots on your bamboo or timber floor and dry it up immediately by using damp mop then dry with a clean soft cloth or towel.

  • ?  Maintain your Bamboo floor as you would any hardwood floor. The key to your floors long life and good looks is periodic cleaning and refinishing when necessary.

  • ?  Every floor must be dust mopped, with a cleaning vacuum brush head or swept with a soft bristle broom, as often as necessary to remove grit and dust from the surface. Walking on sandy or dirty floors is the fastest way to damage the finish and this applies to either hardwood timber or bamboo flooring.

  • ?  Regularly clean the floor with a dust mop, soft bristled broom soft bristled vacuum cleaner, or a wood floor mop kit.

  • ?  Restore shine, if required, with an electric buffer and soft, dry pad but do seek professional advice with this type of equipment

  • ?  Hardwood flooring whether timber or bamboo is living and breathing long after it has come from the source, therefore controlling the humidity level in your home is very important regardless of the type of flooring. Hardwood floors remain stable between 35% and 55% humidity. Less than 35% such as in drier climates could cause the product to contract and shrink. This could cause gaps between boards, and in more severe circumstances can cause cracking. Alternatively floors living in relative humidity over 55% will take on moisture and expand causing cupping. Climatic changes occur naturally and the company is not liable for any change in the nature of the goods as a result of such changes.

  • ?  It is very important that the flooring remains within the allowable humidity level. Controlling this level can be by the use of a humidifier available from all good hardware stores.

  • ?  Good ventilation is also important. Don’t leave your building locked up tight without any ventilation particularly during the hot summer months as this causes a build up of heat that cannot escape.

    Protection Maintenance

  • ?  To help guard against scratches and dents, place protective pads under furniture legs and chairs. Make sure the protective pads are large enough to distribute the weight evenly. Use at least 25mm wide soft vinyl or rubber roller when necessary.

  • ?  Floor mats must be placed at the entrance to the outdoors to collect dirt or sand that can damage your floors. Check that the backing is non-rubber, non-abrasive and will not chemically react with the floor’s finish.

  • ?  Oil from asphalt driveways or roads will tend to leave a stain, be sure to clean shoes and entry mats well.

  • ?  No hardwood flooring is completely dent or scratch proof, ideally enact the ‘no-shoes’ policy as much as reasonably possible to maintain the life of your flooring.

  • ?  Keep any pets’ claws closely trimmed to avoid scratching the surface coating

  • ?  Place a drip pan under potted plants, but allow airflow underneath it Prevention Maintenance

  • ?  Do Not use scouring powder or pads, wax, oil soap, common household or abrasive cleaners on timber or bamboo flooring.

  • ?  Do Not use a steam mop to clean the floor

  • ?  Do Not use a vacuum with a beater bar.

  • ?  Do Not walk on the floor with spiked heels, shoes that need repair or athletic cleats

  • ?  Do Not drop heavy objects on to the floor as all hardwood flooring will dent.

  • ?  Lift, Do Not drag or roll heavy furniture particularly those on small rimmed casters as all hardwood flooring will dent. Ideally casters should sit on a protective furniture cups.

  • ?  Re-arrange rugs and furniture periodically to ensure your floor ages evenly. The suns ultra- violet rays can age and oxidize most flooring causing a darkening effect, or if subjected to strong sunlight the colour could fade. This applies to all floorcoverings, timber, bamboo, carpet and vinyl.

  • ?  Extended exposure of timber or bamboo flooring to open or combustible fires, bar radiators or direct sunlight can cause structural and/or surface damage to the flooring and it is recommended that (a) flooring within a 450mm radius of any fireplace be protect by non- combustible materials and (b) direct sunlight should be filtered by sheer curtains or verandahs. Do not leave your flooring exposed to direct sunlight for extended periods as this could cause the boards to be structurally unstable over time.

    Please Remember ...

    Generally, any damage caused to flooring over time is in the finish. Scratches and dulling are natural and should be expected. Bona ‘Freshen Up’ is a ready to use waterborne polyurethane based product designed for the on-going maintenance of finished timber floors that revives a newly finished look and continued protection against wear should your floors require it later.

    In the future you may wish to re-polish your floor to bring it back the brand new look you once had. There are many new dustless systems available that allow this to be done without turning your home and lives upside down. You will need to check with a professional for this application.