Warranty and maintenance guide for bamboo flooring

 

 

Zealsea Pty Ltd

ABN 60079529598

1/20 EXPO COURT, ASHMORE, QLD 4214

Phone 07 5528 2777

mob 0433 328 100

email zeafloor1@bigpond.com

 

 

CUSTOMER INSTRUCTIONS FOR BAMBOO FLOORING

PRODUCT DESCRIPTION

 

 

Solid compressed Bamboo Strand Woven single plank Clic-Lock flooring system

Cold pressed

Size:  135x14x1850mm, 135x14x1850mm

Colour: Coffee, Natural, Champagne

Finish: 10 layers German Treffert, Semi-Gloss 50% finish

Micro-bevel edges and ends

VOC: E0

25 Years warranty

 

 

Bamboo flooring has natural variations in colour, tone and grain. We cannot warrant against colour 
variations with a floor, nor variations between samples and the installed floor. These natural variations are not considered a complaint or 
fault.

 

WARRANTY: 


 

The manufacturer warrants solely to the original purchaser that their product in the original manufactured condition is of merchantable quality fit for the purpose intended in compliance with The Trade Practices Act. The product is free from manufacturing faults, defects in milling, dimension and grade if it is installed and maintained according to industry installation guidelines. 


 

CLAIMS:

 

              In the instance of the need for a warranty claim, only those authorized by the manufacturer can determine the validity of the claim. Installers, retailers or agents are not permitted to alter any aspect of the warranty.

              Claims must be submitted in writing with original proof-of-purchase or documents to the original place of purchase. 
For full warranty details including exclusions and claim procedures, please refer to your retail outlet where the product was purchased.

 

CUSTOMER CARE AND MAINTENANCE GUIDE:

 

            Proper maintenance is the key to ensuring the everlasting beauty of your flooring investment. A properly maintained floor significantly increases the likelihood of a satisfied customer and the floors continuing beauty for years to come.
Regardless of how the floor has been finished, there are certain steps that must be taken to maintain the beauty of all types of floors. The following are some excellent guidelines for protecting and maintaining your timber or bamboo flooring investment. 
Your new flooring has been designed with low maintenance in mind; please follow these simple steps to achieve many years of satisfaction from your floor. 


 

GENERAL MAINTENANCE:

 

              Regularly clean the floor with a dust mop, soft bristled broom, soft bristled vacuum cleaner or wood floor mop

              Every floor must be dust mopped, with a cleaning vacuum brush head or swept with a soft bristle broom, as often as necessary to remove grit 
and dust from the surface.

              Walking on sandy or dirty floors is the fastest way to damage the finish and this applies to either hardwood timber or bamboo flooring

              Maintain your bamboo floor as you would with any hardwood floor. The key to your flooring long life and good looks is periodic cleaning and 
refinishing when necessary

              Damp foam squeeze or Enjo (or similar brand micro-fibre mop which can be purchased from all good hardware stores) mop well, squeezed 
only, never use a wet mop as excess water can seep between the boards causing a variety of problems not covered by the manufacturers 
warranty

              Blot up spills an spots on your bamboo or timber floor and dry it up immediately by using paper towels or a foam mop then dry with a clean 
soft cloth or towel

              Restore shine if required with an electric buffer and soft, dry pad but do seek professional advice with this type of equipment

               Bamboo flooring is living and breathing long after it has come from the source, therefore controlling the 
humidity level in your home is very important regardless of the type of flooring. Hardwood floors remain stable between 40%-60% humidity. Less than 40% such as in drier climates could cause the product to contract and shrink. This could cause gaps between boards, and in more severe circumstances can cause cracking. Alternatively, floors living in relative humidity over 60% will take on moisture and expand causing cupping. Climatic changes occur naturally, and the supplier or manufacturer is not liable for any change in the nature of the goods as a result of such changes.

              It is very important that the flooring remains within the allowable humidity level. Controlling this level can be by the use of a humidifier available form all good hardware stores, levels can be adjusted by putting on the heater or air conditioner for short periods to make the adjustment.

              Good ventilation is also extremely important. Don’t leave your building locked up tight without any ventilation particularly during the hot summer months as this causes a build up of heat that cannot escape. Conversely long periods of wet conditions can cause mould inside, a heater on for a short time can assist this adjustment.

 

PROTECTION MAINTENANCE:

 

              To help guard against scratches and dents, place protective pads under furniture legs and chairs. Make sure the protective pads are large enough to distribute the weight evenly. Use at least 25mm wide soft vinyl or rubber roller when necessary

              Office chairs with castors should roll on a carpet piece to prevent scratching from grit and breaking down the finish

              Floor mats that “breath” must be placed at the entrance to the outdoors to collect dirt or sand that can damage your floors. Check that the backing is non-rubber, non-abrasive and will not chemically react with the floor’s finish. Rubber will heat and change the colour of 
the floor

              Oil from asphalt driveways or roads will tend to leave a stain, be sure to clean shoes and entry mats well and regularly

              No bamboo flooring is completely dent or scratch proof, ideally enact a “no-shoes’ policy as much as reasonably possible to maintain 
the life of your flooring finish

              Keep any pets’ claws closely trimmed to avoid scratching the surface coating, this is particularly important with cats

              Place a drip pan under potted plants, don’t over water, but allow airflow underneath the pan 


 

PREVENTATIVE MAINTENANCE:

 

              Do Not use scouring powder or pads, was, oil, soap, common household or abrasive cleaners on timber or bamboo flooring

              Do Not use a steam mop to clean the floor, excessive heat will eventually cause any flooring to split

              Do Not use a wet mop, damp or micro-fibre mop only

              Do Not use a vacuum with a beater bar

              Do Not walk on the floor with spiked heels, shoes that need repair or ill maintained stiletto heels or athletic cleats

              Do Not drop heavy objects onto the floor as all hardwood flooring will dent

              Lift, Do Not drag or roll heavy furniture, particularly those on small rimmed casters as all hardwood flooring will mark or dent. Ideally casters 
should sit on a protective furniture cup

              Re-arrange rugs and furniture periodically to ensure your floor ages evenly. The suns ultra-violet rays can age and oxidize most flooring 
causing a darkening effect, or if subjected to strong sunlight through ordinary glass (not double glazed) the colour could fade and/or cup. This 
applies to all floors, whether timber, bamboo, carpet or vinyl.

              Extended exposure of timber or bamboo flooring to open or combustible fires, bar radiators or direct sunlight can cause structural and/or 
surface damage to the flooring and it is recommended that (a) flooring within a 450mm radius of any fireplace be protected by a non- combustible hearth and (b) direct sunlight should be filtered by sheer curtains or verandah overhangs.

             Do Not leave any flooring exposed to direct sunlight for extended periods as this could cause the boards to become structurally unstable over time. 


 

REPAIR SOLUTIONS:

 

              If nicks or scratches occur that mark your flooring they can easily be repaired. Your Supplier will provide you with a “Scratch Pen” that is designed for use on UV treated polished flooring. Simply fill in the nick or scratch, leave to dry for a minute then use a clean soft cloth to polish the area. If severe damage occurs the Clic-Lock flooring system is designed to be lifted and the affected board removed and replaced with a new board (allowed for in the 5% allowance left over after the installation)

              It is recommended that you contact a professional installer to remove, replace, sand and polish any Tongue and Groove flooring. As these boards have been installed as a direct-stick (glued down) method they are difficult to remove and replace, please consult a professional sander/polisher 


 

PLEASE REMEMBER  


 

             Generally, any damage caused to flooring over time is in the finish. Scratches and dulling are natural and should be expected. Using a ready to use waterborne cleaner/finish that revives the finish should provide continued protection against wear should your floors require it later. 
In the future you may wish to re-polish your floor to bring it back to the brand new look you once had. There are many dustless systems available that allow this to be done without turning your home and lives upside down. You will need to check with a professional sander/polisher for this application.