Zealsea Pty Ltd
1/20 EXPO COURT, ASHMORE, QLD 4214
Phone 07 5528 2777
mob 0433 328 100
CUSTOMER INSTRUCTIONS FOR BAMBOO FLOORING
Bamboo flooring has natural variations in colour, tone and grain. We cannot warrant against colour variations with a floor, nor variations between samples and the installed floor. These natural variations are not considered a complaint or fault.
IMPORTANT: Please read the following information and instructions in their entirety before proceeding with the installation.
To ensure the full benefit or your warranty, these installation guidelines and maintenance instructions must be followed.
Sub-floors must be dry, level 3mm over 3m radius and clean.
It is the sole responsibility of the installer/owner to determine if the job site’s sub-floor and environmental conditions are suitable for the installation of all styles of flooring and accessories.
Clic-Lock flooring, acclimatization not applicable, do not open the boxes until you are ready to begin installation.
Work out of several cartons at the same time to ensure colour and shade mix.
Do not install over radiant heat, all warranties are void if installed over radiant heat.
Do not nail or staple flooring planks
Not recommended in laundry and bathrooms or other high moisture areas.
Use of stain, filler or putty stick for defect correction during installation should be accepted as normal procedure.
TOOLS NEEDED FOR INSTALLATION:
Handsaw, circular saw or jigsaw
Square rule (square edge)
Wooden or plastic spacer wedges
Moisture meter (wood, concrete or both)
Moisture barrier as per manufacturers instructions (if required for concrete subfloor)
Floor leveling compound (if required)
Preferred premium quality foam or cork/rubber underlay with moisture barrier
Sika T55-J adhesive
CAUTON: By not using proper tools, “puckering” may result on the face of the plank and the supplier is not responsible for problems caused by use of improper tools. See your distributor for tool recommendations and use as recommended.
NOTE: Never hit the planks directly with a hammer; always use a wooden block to protect the edges of the boards.
INSTALLERS – ADVISE YOUR CUSTOMER OF THE FOLLOWING: SEASONS: HEATING AND NON-HEATING It should be realized that bamboo floor dimensions will be slightly affected by varying levels of humidity within your building. Care should be taken to control humidity levels with the 40%-60% (no greater than 60%) and 15°-23° Celsius temperature range. To protect your investment and to assure that your floors provide lasting satisfaction, we recommend the following.
Heating Season (Dry) – a humidifier is recommended to prevent excessive shrinkage in bamboo floors due to low humidity levels. Heaters, fireplaces and expanses of glass in particular tend to create very dry conditions.
Non-heating Season (Humid, Wet) – Proper humidity levels can be maintained by the use of an air conditioner, dehumidifier, or by turning on your heating system periodically during the summer months. Avoid excessive exposure to water during this inclement weather conditions. Exposure to extremes of temperature or humidity (as above) will effect bamboo flooring. It is important to note that floors exposed to extreme conditions may fail and as a consequence void the manufacturer’s warranty. It is recommend to protect any flooring from such extremes, that blinds, curtains, awnings, window tinting and/or use of temperature/humidity control devices are good measure to regulate the indoor conditions.
FLOOR REPAIR: Minor damage can be repaired with a touch-up kit or filler. Major damage will require board replacement, which should be done by a professional floor installer.
INSTALLER/OWNER RESPONSIBILITY: Bamboo flooring is manufactured in accordance with accepted industry standards, which permit a defect tolerance not to exceed 5%. The defects may be from manufacturing or natural.
When flooring is ordered, 5% must be added to the actual square metreage needed for cutting and grading allowance.
The installer assumes all responsibility for final inspection of product quality. This inspection of all flooring should be done before installing it. The installer must use reasonable selectivity and hold out or cut off pieces with defects, whatever the cause. If material is not acceptable, do not install it and contact the seller immediately.
Ensure the sub-floor is level in compliance with Australian Standards i.e. 3mm undulance over a 3m2 radius, check levels with a straight edge. If subfloor is not leveled properly, only snake glue down installation method is appropriate, do not install floating floors. Ensure the sub-floor is free from dust, plaster, high or low spots and other raised contaminates. Remove or fill sub-floor as required, remember the floor must be level
Make sure than an even expansion margin (minimum 10mm) is consistently left around the perimeter of all rooms, fixed joinery and in doorways. The smallest margin left will effectively become the total of expansion available to the floor
It is important to install extra expansion gap to rooms over 6 meters in width and 11m in length to comply with the Australian standards given that there could potentially be up to 25mm of movement in the floor. The extra 1-2mm for each 1extra m allowance for expansion will save any later cupping or gaps around the walls
INSTALLATION GUIDE – FLOATING FLOORS:
Roll out the underlay with the moisture barrier membrane in the same direction to which the planks are to be installed and stick the edges of underlay together.
THE FIRST ROW: Place the first row of planks against the longest wall with the groove against the wall.
Leave a minimum expansion gap of 10mm along the walls, place blocks/wedges along one end to maintain the gap while boards are being placed
THE SECOND AND THIRD ROWS: The last board in a row will need to be cut to complete the row. The cut piece may be used to start a new row providing it is a minimum of 150mm in length. If the board is too short start with a new board, cut in half. Insert into the adjacent plank of the first row, push forward and press down at the same time to fully engage the lock, listen for the click. Tape down the first 3 rows of panels to the underlay to minimize movements as you click and join new pieces.
PULL BAR AND WEDGES: A pull bar is used to close plank ends joints at the end of each row. Wedges are to be used on all three sides/ends where possible to maintain an even expansion gap of at least 10mm around the perimeter of the floor. You may require a small tapping block to be used against the protruding tongue of the plank to tap the plank into place. Place a weight (e.g. a box of planks) on the completed planks to stabilize, continue this method to install the complete floor, remove the wedges.
SEALING: It is recommended that you use a lock-seal for areas exposed to excess moisture, i.e. kitchen around the dishwasher, sink, bath, shower, toilet – this will seal the lock.
FITTING THE LAST ROW: Adjust the width of the planks for the last row, whilst ensuring you do not forget the minimum expansion gap of 10mm.
DOORPOST, PILLRS, ARCHITRAVES: For the neatest detail at vertical impediments, place a piece of a plank on a piece of the underlay flat on the existing floor, and mark the top of this on the vertical article to be shortened. Remove template and cut below marked line until you are able to remove excess material. Clean out all debris.
SERVICE PIPES etc: When installing around pipes etc. cut the planks and loose lay until reaching pip etc. Mark the panel where floor intersects with object ensuring you have allowed for the minimum 10mm expansion as required. Often to fit properly, the plank will need to have been cut at 45 degrees to the surface and when installing will need to be glued together around the impediment.
AFTER INSTALLATION: Remove wedges and packers. Cover the expansion gap with either skirting or other selected molding (quad) by AFFIXING these to the WALL ONLY (never fix the skirting or molding to the floor, the floor needs to expand and contract). Affix aluminium doorway finishing trims to where new flooring and ceramic tiles meet. We recommend using a C Section trim where the flooring meets carpet; this trim is available from the flooring section of all good hardware stores that will be able to advise the method of installing.
FINISHING: You can walk on the floor immediately after installation..
CLEANING: You may like to use a mixture of 20% methylated spirits to water in a spray bottle, wipe over the floor with a VERY WELL SQUEEZED OUT FOAM MOP (not a traditional mop) or micro-fibre mop, change the water and rinse the mop frequently to avoid smears.
SAFE WORK PRACTICES:
Where practicable all machining and cutting should be in the exterior of the building, dust can cause irritation and repeated inhalation may damage the lungs and nasal passages, masks should be used, power tools and cutting machines may generate sufficient noise to damage hearing, care should be taken to use ear protection. The following practices should be used when working with bamboo:
Work areas must be clean and clear outside the premises
Sawing machinery should be fitted with dust extractors
Protection for eyes, ears, gloves and protective clothing
Wash skin thoroughly with mild soap after handling wood.
The manufacturer warrants solely to the original purchaser that their product in the original manufactured condition is of merchantable quality fit for the purpose intended in compliance with The Trade Practices Act. The product is free from manufacturing faults, defects in milling, dimension and grade if it is installed and maintained according to industry installation guidelines.
In the instance of the need for a warranty claim, only those authorized by the manufacturer can determine the validity of the claim. Installers, retailers or agents are not permitted to alter any aspect of the warranty.
Claims must be submitted in writing with original proof-of-purchase or documents to the original place of purchase. For full warranty details including exclusions and claim procedures, please refer to your retail outlet where the product was purchased.
CUSTOMER CARE AND MAINTENANCE GUIDE:
Proper maintenance is the key to ensuring the everlasting beauty of your flooring investment. A properly maintained floor significantly increases the likelihood of a satisfied customer and the floors continuing beauty for years to come. Regardless of how the floor has been finished, there are certain steps that must be taken to maintain the beauty of all types of floors. The following are some excellent guidelines for protecting and maintaining your timber or bamboo flooring investment. Your new flooring has been designed with low maintenance in mind; please follow these simple steps to achieve many years of satisfaction from your floor.
Regularly clean the floor with a dust mop, soft bristled broom, soft bristled vacuum cleaner or wood floor mop
Every floor must be dust mopped, with a cleaning vacuum brush head or swept with a soft bristle broom, as often as necessary to remove grit and dust from the surface.
Walking on sandy or dirty floors is the fastest way to damage the finish and this applies to either hardwood timber or bamboo flooring
Maintain your bamboo floor as you would with any hardwood floor. The key to your flooring long life and good looks is periodic cleaning and refinishing when necessary
Damp foam squeeze or Enjo (or similar brand micro-fibre mop which can be purchased from all good hardware stores) mop well, squeezed only, never use a wet mop as excess water can seep between the boards causing a variety of problems not covered by the manufacturers warranty
Blot up spills an spots on your bamboo or timber floor and dry it up immediately by using paper towels or a foam mop then dry with a clean soft cloth or towel
Restore shine if required with an electric buffer and soft, dry pad but do seek professional advice with this type of equipment
Bamboo flooring is living and breathing long after it has come from the source, therefore controlling the humidity level in your home is very important regardless of the type of flooring. Hardwood floors remain stable between 40%-60% humidity. Less than 40% such as in drier climates could cause the product to contract and shrink. This could cause gaps between boards, and in more severe circumstances can cause cracking. Alternatively, floors living in relative humidity over 60% will take on moisture and expand causing cupping. Climatic changes occur naturally, and the supplier or manufacturer is not liable for any change in the nature of the goods as a result of such changes.
It is very important that the flooring remains within the allowable humidity level. Controlling this level can be by the use of a humidifier available form all good hardware stores, levels can be adjusted by putting on the heater or air conditioner for short periods to make the adjustment.
Good ventilation is also extremely important. Don’t leave your building locked up tight without any ventilation particularly during the hot summer months as this causes a build up of heat that cannot escape. Conversely long periods of wet conditions can cause mould inside, a heater on for a short time can assist this adjustment.
To help guard against scratches and dents, place protective pads under furniture legs and chairs. Make sure the protective pads are large enough to distribute the weight evenly. Use at least 25mm wide soft vinyl or rubber roller when necessary
Office chairs with castors should roll on a carpet piece to prevent scratching from grit and breaking down the finish
Floor mats that “breath” must be placed at the entrance to the outdoors to collect dirt or sand that can damage your floors. Check that the backing is non-rubber, non-abrasive and will not chemically react with the floor’s finish. Rubber will heat and change the colour of the floor
Oil from asphalt driveways or roads will tend to leave a stain, be sure to clean shoes and entry mats well and regularly
No bamboo flooring is completely dent or scratch proof, ideally enact a “no-shoes’ policy as much as reasonably possible to maintain the life of your flooring finish
Keep any pets’ claws closely trimmed to avoid scratching the surface coating, this is particularly important with cats
Place a drip pan under potted plants, don’t over water, but allow airflow underneath the pan
Do Not use scouring powder or pads, was, oil, soap, common household or abrasive cleaners on timber or bamboo flooring
Do Not use a steam mop to clean the floor, excessive heat will eventually cause any flooring to split
Do Not use a wet mop, damp or micro-fibre mop only
Do Not use a vacuum with a beater bar
Do Not walk on the floor with spiked heels, shoes that need repair or ill maintained stiletto heels or athletic cleats
Do Not drop heavy objects onto the floor as all hardwood flooring will dent
Lift, Do Not drag or roll heavy furniture, particularly those on small rimmed casters as all hardwood flooring will mark or dent. Ideally casters should sit on a protective furniture cup
Re-arrange rugs and furniture periodically to ensure your floor ages evenly. The suns ultra-violet rays can age and oxidize most flooring causing a darkening effect, or if subjected to strong sunlight through ordinary glass (not double glazed) the colour could fade and/or cup. This applies to all floors, whether timber, bamboo, carpet or vinyl.
Extended exposure of timber or bamboo flooring to open or combustible fires, bar radiators or direct sunlight can cause structural and/or surface damage to the flooring and it is recommended that (a) flooring within a 450mm radius of any fireplace be protected by a non- combustible hearth and (b) direct sunlight should be filtered by sheer curtains or verandah overhangs.
Do Not leave any flooring exposed to direct sunlight for extended periods as this could cause the boards to become structurally unstable over time.
If nicks or scratches occur that mark your flooring they can easily be repaired. Your Supplier will provide you with a “Scratch Pen” that is designed for use on UV treated polished flooring. Simply fill in the nick or scratch, leave to dry for a minute then use a clean soft cloth to polish the area. If severe damage occurs the Clic-Lock flooring system is designed to be lifted and the affected board removed and replaced with a new board (allowed for in the 5% allowance left over after the installation)
It is recommended that you contact a professional installer to remove, replace, sand and polish any Tongue and Groove flooring. As these boards have been installed as a direct-stick (glued down) method they are difficult to remove and replace, please consult a professional sander/polisher
Generally, any damage caused to flooring over time is in the finish. Scratches and dulling are natural and should be expected. Using a ready to use waterborne cleaner/finish that revives the finish should provide continued protection against wear should your floors require it later. In the future you may wish to re-polish your floor to bring it back to the brand new look you once had. There are many dustless systems available that allow this to be done without turning your home and lives upside down. You will need to check with a professional sander/polisher for this application.